Why Incentive travel is still the ultimate reward

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Why Incentive travel is still the ultimate reward

Incentive travel has been seen as the ultimate incentive reward since the 1970's and 1980's when it really started to gain traction. The reason for its success is that it taps into our primal human nature, the adventure of travelling.

Humans have an adventure instinct to visit new places and to be able to do that as a reward is an incredibly enticing driver to achieve the required business outcome.

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What to Consider Before Launching a Loyalty or Incentive Program

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What to Consider Before Launching a Loyalty or Incentive Program

Loyalty and incentive programs are powerful tools. Used effectively they can generate habitual behavioral loyalty, increase sales revenue, decrease customer churn, increase share of wallet and limit variety-seeking behavior.  Many of these results have been empirically tested in academic research and in award winning case studies.

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Employee  Engagement Boost

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Employee Engagement Boost

At Motivforce we have been helping clients to deploy Business Partner-driven strategies in order to improve their performance, agility and profitability. Although this is still core to our business, we also work on a growing interest in measuring the impact of employees on the bottom line. Employees are arguably a company’s most valuable resource, as they are sources of innovation and knowledge and allow for competing through service excellence.

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They, Themselves and Your Loyalty Program - Selfies in Loyalty Programs?

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They, Themselves and Your Loyalty Program - Selfies in Loyalty Programs?

The future of loyalty programs is mobile. This mantra has been reiterated across many loyalty marketing industry trend reports. It is a mantra that clearly has face value. In fact, it is a no-brainer, as much of our life now revolves around our little handhelds. Most loyalty programs are migrating to mobile platforms, allowing their members instant access any place, any time. Being able to check your points balance, the latest reward additions or quickly swiping through a learning module in a client’s parking lot definitely ups the convenience factor. But, it does not guarantee an engaging mobile program experience. That is why a number of forward-looking brands have started to engage their members by inviting them to share their ‘must-share-moments’ with the brand and explore the face value of the mobile camera.

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Winner: Best Unique or Innovative Sales Training Program

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Winner: Best Unique or Innovative Sales Training Program

For the third year in a row Motivforce has struck gold at the 2017 Brandon Hall Excellence Awards with its Know Your IBM channel incentive program, winning the Gold Award for Best Sales Training Program for Extended Enterprise and Gold Award for Best Unique or Innovative Sales Training Program.

In addition, Know Your IBM received a Silver Award for Best Results of a Learning Program; and Bronze for Best Advance in Creating an Extended Enterprise Learning Program.

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5 Myths about B2B Loyalty Programs

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5 Myths about B2B Loyalty Programs

In our conversations with organizations that are assessing B2B loyalty and incentive programs, a number of negative perceptions inevitably surface.

Here are the top 5 myths about loyalty programs and our evidence as to why they simply aren’t true. 

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Creating the ideal loyalty program participant profile

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Creating the ideal loyalty program participant profile

Over the past 20 years, the structure of B2B loyalty programs has grown from simple sales incentives that reward for achieving sales targets to rewarding for profile performanceProfile performance is the concept of creating the ideal participant profile and rewarding for all behaviours that a participant demonstrates in adopting this profile.

There are many variables to consider when creating the ideal channel loyalty program participant profile and these are broadly classified into the following 5 types of loyalty program participant profiles:

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How enablement drives loyalty

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How enablement drives loyalty

Our research has shown greater loyalty (measured by sales and other valued added behaviours) amongst program participants who are active in enablement tasks, compared to those who are not.  In looking at correlations between those participants who have undertaken enablement tasks, versus those who have not, we have observed three traits....

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Effort vs Reward: 7 Things to consider for a successful loyalty program

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Effort vs Reward: 7 Things to consider for a successful loyalty program

A term that we commonly use in channel loyalty and incentive programs is the effort advantage ratio. This is the study of consumer loyalty programs and the effort a participant must undertake to achieve a loyalty program reward and how this effort impacted on attractiveness of the loyalty program for their continued participation. 

These are 7 things to consider when weighing up the Effort Advantage Ratio.

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Digital Transformation. Are you enabling your B2B channel to survive?

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Digital Transformation. Are you enabling your B2B channel to survive?

Technology is now defining the route which companies need to take in order to stay relevant and is changing at a rate so fast that organisations and to some extent, society is struggling to keep up.

And whilst digital transformation can start with the introduction of new tech, business transformation is inevitable, which can mean a complete overhaul in a company's products, positioning and ultimately, business goals.

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Is a loyalty program right for your business?

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Is a loyalty program right for your business?

Is a loyalty program right for your business?

Like any marketing strategy, loyalty programs have a place and an ideal environment in which they should be deployed and managed. So, it is important for firms to undertake a detailed diagnostic assessment to see whether a loyalty program is the best marketing strategy for their product or service, as opposed to rushing to set up a program in the hope that it will solve all your business challenges. 

Here are 3 reasons why a loyalty program may not be right for your product or industry:

 

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5 tactics to manage B2B loyalty program tier status downgrades

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5 tactics to manage B2B loyalty program tier status downgrades

Many loyalty and incentives programs have built status tiers to segment and reward their most active, profitable, engaged and loyal participants.

However there are a number of pit falls that destroy the integrity and motivational pull of loyalty programs if the tier strategy is not properly planned. Here are our 5 tactics to manage downgrading participant tier status...

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10 Benefits of B2B Coalition Loyalty Programs

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10 Benefits of B2B Coalition Loyalty Programs

‘Double dipping’ coalition programs have been popular in B2C loyalty programs for some time – how many of us have paid for a flight on a credit card and earned air miles for both transactions?

From a business perspective, coalition programs offer these key benefits:

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How to effectively respond to help desk queries

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How to effectively respond to help desk queries

Motivforce recently undertook a study looking at the most appropriate and effective way to respond to a B2B Loyalty Program participant’s feedback – particularly in the social media environment but with direct implications to contained environments. The results revealed that the most effective response is when help desk employees put themselves in the shoes of the customer before they respond.

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Business Partner Loyalty. 10 questions you need to consider

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Business Partner Loyalty. 10 questions you need to consider

Business Partner Loyalty. 10 questions you need to consider.

Think of yourself and your company as a Sherpa and the role you play when it comes to ensuring your business partners achieve their goals:

  • Are you prepared to help your partners navigate through challenging business conditions?
  • Do you understand their strengths and weaknesses?

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Does your B2B Loyalty program need hacking?

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Does your B2B Loyalty program need hacking?

How do we attract members to our loyalty program without having to invest hugely? How do we boost the business from acquired members that justifies the generous spend on those mid-tier members in our program? These are questions that keep C-suite executives awake at night. At Motivforce R&D we are introducing a new approach that we call loyalty hacking. What’s with the hacking you may ask?......

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