PROFESSIONAL SERVICES
The professional services that make incentive programs work at scale.
Every Motivforce solution is backed by a suite of professional services that handle the operational complexity of running incentives at scale. From program design to tax compliance, the right infrastructure is what turns a well-designed incentive into a program that performs consistently.
THE SERVICES
What professional services does Motivforce provide?
Motivforce provides eight professional services that cover every operational layer of a high-performing incentive program, from strategic design and creative through to rewards fulfilment, tax reporting, and research.
OUR OPERATIONAL LAYERS
What are Spiffs & Promotional Engagement?
Spiffs (Sales Performance Incentive Funds) & Promotional Engagement are time-bound sales campaigns that use leaderboards, gamification, and budget-capped offers to create urgency and drive 15–25% incremental sales lift. They produce a measurable performance spike within a defined window, with minimal friction for participants.
Design time-bound SPIFF campaigns aligned to specific sales motions, product pushes, or priority windows.
Deploy leaderboards, gamification, and budget-capped offers to drive urgency and competitive engagement.
Manage participant experiences, communications, goal tracking, reward fulfilment, and program reporting end-to-end.
Deliver consistent 15–25% incremental sales lift during promotional windows, with measurement to assess performance and improve future campaigns.
Source, manage, and deliver a flexible reward catalogue spanning merchandise, travel vouchers, experiential rewards, gift cards, and MasterCard reloadable cards in multiple currencies.
Provide concierge reward experiences for top-tier recognition and premium events.
Handle all fulfilment logistics with local relevance and consistent quality across 130+ countries.
Simplify program management with a single reward infrastructure across all program types.
What are Rewards & Fulfilment?
Rewards & Fulfilment is the end-to-end process of sourcing, managing, and delivering non-cash and monetary incentive rewards to program participants. Delivery spans 130+ countries, giving participants genuine choice while keeping operations simple for program managers.
What is Rebate Fulfilment?
Rebate Fulfilment is the financial processing of cash rebate payments, including bank verification, multi-currency conversion, reconciliation, and jurisdictional compliance. It removes the administrative burden of running a rebate program and ensures participants are paid accurately and on time.
Process cash rebate payments end-to-end: bank verification, multi-currency conversion, reconciliation, and jurisdictional compliance.
Manage the full payout cycle with accurate tracking and transparent reporting for program managers.
Ensure compliance across relevant jurisdictions to reduce financial and legal risk.
Build participant confidence through reliable, transparent payment execution.
Design and produce digital assets, email campaigns, and brand collateral for incentive programs.
Develop participant portals, landing pages, and ongoing program communications.
Deliver award creative, event materials, and promotional assets through an in-house global team.
Maintain a consistent visual identity across every participant touchpoint, from launch through program close.
What is Creative Marketing?
Creative Marketing is the design and production of digital assets, email campaigns, brand collateral, and participant-facing materials, delivered by an in-house global team. It ensures every touchpoint of an incentive program looks intentional and premium, which directly affects participant engagement from day one.
What is Program Design & Strategy?
Program Design & Strategy is the architectural and analytical foundation of an incentive program. It covers program design, behavioural framework development, competitive analysis, and financial modelling, followed by ongoing strategic oversight to keep the program aligned as business priorities shift.
Design incentive architectures using behavioural science principles grounded in decades of award-winning loyalty research.
Conduct competitive analysis and financial modelling to build programs that are justified, scalable, and optimised.
Provide ongoing strategic oversight and program reviews to keep performance on track.
Ground every design decision in the research of Prof. Ko de Ruyter (King’s College London) and Prof. Debbie Keeling (University of Sussex), whose ongoing work into partner engagement informs program design.
Run pulse surveys, causal analysis, and program health assessments to understand what drives participant behaviour.
Conduct forecasting and performance diagnostics to identify gaps and opportunities before they become problems.
Provide strategic intelligence informed by one of the world’s only PhD-led loyalty research teams, led by Prof. Ko de Ruyter and Prof. Debbie Keeling.
Deliver actionable recommendations, not just data, so program teams know exactly where to adjust.
What is Research & Intelligence?
Research & Intelligence delivers pulse surveys, causal analysis, forecasting, and program health assessments that go deeper than standard dashboards. It is the analytical capability that explains not just what happened, but why, and what to do next.
What is Learning & Enablement?
Learning & Enablement connects training to incentive programs, so partners and sellers are rewarded for building the knowledge that makes them more effective. It integrates with external LMS (Learning Management System) platforms, gates rewards behind certifications, and awards points for learning activities.
Design training-linked incentive programs that gate rewards behind certifications and award points for learning activities.
Integrate with external LMS (Learning Management System) platforms to connect learning progress with program participation.
Build micro-learning experiences optimised for completion among busy partner and seller audiences.
Drive higher learning completion rates by tying training milestones to meaningful incentives.
Manage country-by-country tax compliance for reward programs, from reporting-only through full direct filing with tax authorities.
Handle multi-jurisdictional compliance across program types to reduce organisational risk.
Provide consultation on tax-qualified program design to minimise reporting complexity from the start.
Deliver accurate year-end tax documentation across applicable jurisdictions for program participants.
What is Tax Reporting & Compliance?
Tax Reporting & Compliance manages country-by-country tax obligations for incentive programs, from reporting-only through to full direct filing with tax authorities across jurisdictions. It reduces compliance risk for the organisation and gives participants clarity on their obligations.
Every high-performing incentive program runs on the right operational foundation. Let’s build yours.
Frequently Asked Questions
-
No. Motivforce’s professional services are modular and can be used independently or in combination, depending on what your program requires. Some clients use only rewards fulfilment and creative; others run the full suite. Motivforce scopes the right combination based on your program objectives.
-
Yes. Motivforce’s Learning & Enablement service is designed to integrate with external LMS platforms rather than replace them. Similarly, program data can be connected to CRM systems to support reporting and participant management. Integration requirements are scoped during program design.
-
Motivforce manages reward fulfilment across 130+ countries, using local catalogues, local currencies, and local fulfilment partners. This ensures reward relevance and delivery quality are consistent regardless of where the participant is based.
-
In most jurisdictions, non-cash rewards above a certain value create a tax reporting obligation for the recipient or the issuing company. Motivforce’s Tax Reporting & Compliance service handles the identification, reporting, and where required, direct filing of these obligations on behalf of the program operator, across multiple countries simultaneously.
-
Standard program reporting shows what happened: participation rates, redemptions, and revenue attributed to the program. Research & Intelligence goes further, using causal analysis and pulse surveys to explain why performance is at the level it is, and what specific changes would improve it. It is informed by the academic research of Prof. Ko de Ruyter and Prof. Debbie Keeling into behavioural engagement.
-
Yes. Motivforce’s Creative Marketing service can be engaged independently to support existing programs that need stronger design, communications, or participant-facing materials. However, creative output is most effective when it is aligned with the program’s behavioural design, which is why many clients use it alongside Program Design & Strategy.
ANSWERS ON-DEMAND