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customers

What is the best way to react when dissatisfied clients go social?

What is the best way to react when dissatisfied clients go social?

In order to find answers, let’s take a look at some more facts. When customers voice their discontent socially, they share a story about a personal experience. It’s often a tale from the heart, it’s not a professionally edited PR statement, and its tone of voice is authentic, unpolished, raw even.